Our client is a large corporation, due to expansion, now looking for various IT professionals to join their IT team.

Helpdesk Specialist

Responsibilities:

• Responsibilities to handle end user calls and technical support for helpdesk service via phone, email and remote access tools.
• You will maintain a high degree of customer service for all support queries to all executives and end-users.
• Researching new technologies
• Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
• Work with vendors on escalations

Requirement:

• Diploma holder in Information Services or related disciplines
• Min 1 years' experience in providing helpdesk support
  
• Experience in PC setup, Microsoft products, email system and mobile support, helpdesk support / back office operations
• Broad technical knowledge on general office desktop applications
• Strong interpersonal and communication skills are essential;
• Good command of written and spoken English and Mandarin is a plus;
• Good response and telephone manner, able to communicate with expatriates
• Less experience or Fresh Graduate will also be consider

(Senior/ Junior) Technical Support

 Responsibilities:

• Provide technical expertise, own all desktop responsibilities and liaise with users, application teams and vendors to resolve problems
• Responsible for daily backup of various systems, reports generation and distribution
• Conduct daily operation tasks such as support call handling, network equipment monitoring, batch processing and emergency support as assigned by superior
• Support for Windows 7, Lotus Notes, E-mail, Active Directory and networking
• Handle software package installation, configuration and support

Requirements:

• Higher Diploma or above in Information Technology or related disciplines
  
• Minimum 2 year relevant working experience
• Familiar with Windows configuration and operation; and Linux, Windows Active Directory architecture knowledge is advantage
• Familiar with software packages (MS Office 2003/XP, MS Access, Acrobat, etc)
• Basic networking knowledge
• Excellent customer service attitude and team player
• Co-operative, good sense of responsibility

All information provided would be treated in strict confidence and used solely for recruitment purpose.To apply, please send resume with present and expected salary by clicking "Apply Now"

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