Job Responsibilities:

The high-caliber candidate will provides first line network service support to end users and network administration and monitoring support to the company's IT network infrastructure to maintain a reliable, secure and efficient communications network

IT System & Network Service Support, Operation and Maintenance

• Provide daily IT support for internal users on network, servers, virtual PC, printer, IP telephone, WiFi and or any communication network equipment in a timely and professional manner to ensure user satisfaction and good user experience
• Assign and allocate system administrator resources to handle user fault tickets and service requests effectively such that turn-around time and performance KPI is met
• Act as the first escalation of system administrator for complex IT support issues to ensure exceptional problems is properly handled to minimize the user impact.
• Administer all user account setup for IT systems to ensure user privileges are properly managed and comply with the security policy.

IT Inventory

• Promptly update IT asset inventory record including hardware, software, warranty, maintenance and IP resources assignment for accurate capacity planning and life cycle management to maintain integrity and fulfill audit requirement
• Leader the end user IT asset lifecycle management including sourcing, evaluation, purchasing, installation, configuration, administration, troubleshooting, relocation, upgrade and replacement of end user IT equipments and software to fulfill user demand at the right timing
• Keep updates latest software, drivers and patches according to the user profile to minimize compatibility problems.

Job Requirements:

• High Diploma in Computer Science, Computer Engineering, Information Technology or related discipline. MCSE / MCITP / RHCE is preferred.
• Minimum 5 years working experience in network support for enterprise organization with 2 years team management experience
• Hands-on knowledge on windows server setup and administration, PC desktop and mobile device deployment.
• Experience with administer and user support on desktop PC and notebook, remote access & mobile devices.
• Understanding of ITIL base service support model is an advantage
• Good command of written and spoken English and Chinese is essential.

Benefits:

Free shuttle bus service: To and from Tseung Kwan O, Kowloon Tong, Tsuen Wan, Tsuen Wan West, Central and Tin Hau MTR Station. 

Fringe Benefits: Double Pay + Discretionary Bonus, 5-day work, OT Pay, Birthday Leave, Flexible Working Hours, Medical & Dental Insurance, Fitness and Game Centre and comprehensive training allowance, etc. 

To find out more about our remarkable opportunities and company information, please visit our WEBSITE ; Facebook PAGE ; LinkedIn PAGE

We offer rewarding career with attractive remuneration package to the right candidate.

Interested parties please send your detailed resume with job reference number, availability, present and expected salary to us by clicking the Apply Now button.

OR

By fax 2110 9088

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided by applicants will be treated in strict confidential and will only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.

All information on unsuccessful candidates will be deleted from our files within 12 months.

NTT Ltd. is a leading, global technology services company. To help our clients achieve their digital transformation goals, we use our global capabilities, expertise, and full-stack technology services delivered through our integrated services platform. As their long-term strategic partner, we help them enhance customer and employee experience, transform their cloud strategy, modernize their networks and strengthen their cybersecurity. And across their transformation priorities, we automate their business processes and IT, drawing insights and analytics from their core business data. As a global ICT provider, we employ more than 50,000 people across 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
  
Visit us at hello.global.ntt