We are a Premier International Pet relocation company based in Sai Kung. Our clients are in need of expert guidance regarding the complex process of safely transporting their furry family members.

About the role:  

Help provide exceptional Customer service queries handling, primarily in English, by email and phone

Coordinating with airline agents and vendors to put together travel timelines for clients’ pets. Create and maintain detailed project schedules.(Training will be provided)

Contacting veterinary offices to obtain necessary veterinary records or book health certificate clinic appointments on behalf of clients and their pets.

Maintaining contact with clients prior to their move to answer questions, tracking progress for timely follow-up, handle import & export documents, review vet documents, and schedule pickup and delivery times. Assist smooth logistics operations.

Administration in supporting the team on day-to-day activities

Office location is in Pak Tam Chung. Work hours 8am – 5pm five days a week.

Requirements:

Excellent fluent communication skills in spoken and written English, Cantonese (and preferably Mandarin)

Customer service experience essential

Animal lover essential

Strong MS office (Word, Outlook and Excel)

Independent, well-organized and detail-oriented; Energetic, cheerful.

Diploma or Degree holder

Experienced with accounting administration, online scheduling, I.T., customer relationship management tools is an advantage

To apply:

Applications without a cover letter will not be processed. Tell us more about yourself in a cover letter and explain how your skills and experiences qualify you for this position. Interested parties please send a detailed resume with your current and expected salary and date of availability.

  All information received will be kept in the strictest confidence and only for employment-related purpose.

 2791 9330 for enquiry.            www.ferndalekennels.com

Premier Pet Relocation company- small company, less than 10 staff, owner is western.
Office location in Sai Kung.
Please call 2791 9330 for enquiry.