Responsibilities: 

• Provide the banking/finance industry and SME clients with professional and comprehensive customer service.
• Handle customer enquiries, complaints and related tasks in daily operational services including hotline, walk-in and correspondence.
• Ensure customers’ enquiries are handled in a timely and accurate manner.
• Provide end-to-end support to the team and ensure work efficiency, in terms of data entry, digitization, documentations, UAT on systems, etc.
• Assist in ad-hoc tasks when required and accomplish tasks assigned by the management.

Requirements:

• High Diploma or above
• With 1-2 years work experience in customer service
• High attention to and concentration on details; carefulness and sensitivity on language and numbers
• Adherence to standard operating procedures with good understanding
• Excellent telephone manner, communication and interpersonal skills, in both written and spoken languages
• Customer-oriented, mature and willing to learn
• Good command of written and spoken English and Chinese. Mandarin speaking is a bonus.
• Competent computer skills
• Immediate availability is highly preferred

We value our staff

D&B employees enjoy long, prosperous careers with the company. More than one third of open roles are filled with internal talent and the average tenure of our employees is 12 years. You are the author of your career at D&B, and the company will back you with development that will lead you on road to success. What’s holding you back? Come join us on our journey!  

If you are interested in it, please click HERE to apply.

We are an Equal Opportunity Employer 

 All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Applicants may be considered for other suitable positions available in the organization over a 6-month period, after which their personal data will be destroyed.