The role

Our Data Centre Technicians are energetic, detail-oriented individuals that are able to work autonomously to contribute to building the physical infrastructure that supports Superloop.  Working closely with our Networks and Infrastructure teams, the Data Centre Technician is responsible for building, maintaining the build/maintain Superloop’s point of presence (PoPs) within the region.  Usual duties include accepting deliveries at our HK office, and installing equipment at key data centres throughout Hong Kong by connecting fibres and rack mounting equipment  Secondary duties involving logistics of deliveries, and ad-hoc customer service and site visits.

Must have talents

• Appreciation for network cabling and documentation
• Keen interest in learning about Information Technology and technology for network services (Layer 2 and Layer 3)
• Able to work effectively in a team
• Excellent communication skills
• Energetic and driven
• Pride in workmanship and meticulous in detail

What you'll be doing

• Be responsible for cable management, and upholding design principles in all of Superloop’s network PoPs
• Configuration and management of equipment
• Accept deliveries and manage associated logistics
• Be local ears and eyes on the ground for the Superloop Network team
• Represent Superloop and build relationships with key industry personnel, including data centre operations staff
• Assist Superloop Infrastructure team operations on day-to-day activities
• Participate in an on-call roster to resolve emergent equipment/link failures
• Any other duties as directed

About you

• 2-5 years experience in installing network equipment in data centers
• Excellent understanding of telecommunications network infrastructure configuration and management
• Keen interest in the Networking Industry and Telecommunications eg HKNOG
• Able to communicate fluently in English and Chinese.
• Experience in installing network equipment in data centres
• Experience working autonomously, and be able to adhere to a schedule of data centre visits
• Physically able to undertake installation of equipment (eg. carry objects weighing up to 40 pounds for short distances, use hands to manipulate small wires and objects, and occasionally work in tight and/or narrow spaces)

Our vision is to become the leading independent provider of digital services across the Asia Pacific region. Superloop have already established core fibre networks in APAC, including Australia, Singapore and Hong Kong, connecting key cloud data centres as well as business and tech hubs in and across the regions. Our plan is to expand the network into some of the most strategic commercial buildings to improve opportunity serviceability, service delivery times and an increasing network effect. Quality, reliability and customer satisfaction are at the core of everything we do and we aim to provide an uncomplicated, seamless experience from initial network design through to delivery and on-going support.