Responsibilities:

• Provide the services to handle inquiries from a premium dedicated group of members in a proactive, efficient and tactful manner via inbound & outbound call, email, fax/letter.
• Analyze members’ feedback and take appropriate action to address any issues in an efficient manner
• Coordinate with internal departments to ensure members receive the very best service throughout their journey
• Coordinate with related party to handle RVSP events which includes inviting members by call, updating attendance list and preparing summaries
• proactively exploring and identifying upselling/cross-selling opportunities is a credit

Requirements:

• At least 3 year experience in airlines, travel industry and customer service
• University/post-secondary graduate or above
• Show flexibility and willingness to work shifts/rosters (ie. overnight and odd hour schedule)
• Proven track record in member servicing, preferably dealing with premier customers
• Strong courteous telephone manner in English, Cantonese and Mandarin and good writing style in English and Chinese
• Responsible, cheerful and self-motivated with mature personality
• Must have problem solving skills, customer service heart and teamwork spirit
• System knowledge of MS Office and travel/airline booking systems is a must

ICLP offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary by clicking apply now.

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about ICLP at www.iclployalty.com

Collinson is a global loyalty and benefits company, with 30 years’ experience crafting customer experiences for clients in the Financial Services, Travel and Retail sectors, among others. To support continued business growth in our loyalty division, we are looking to recruit a System Analyst/ Senior Analyst Programmer based at our Taikoo Shing office.