The role will involve:

• Handle day-to-day membership services related enquiries by email/letter/fax
• Support team members to handle complex and critical enquiries
• Identify customers’ needs accurately and resolve effectively
• Address and respond to customers’ feedback in an effective and tactful manner by written communication
• Work closely with the Manager to develop customer services techniques and problem solving skills

Requirements:

• University/post-secondary graduate or above
• Minimum 2-4 years’ experience, preferably in airline / travel industry
• Fluent and strong proficiency in written English is a must
• Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage
• Excellent business communication and writing skills
• Good analytical and problem-solving skills, and ability to handle complex enquiries independently
• Knowledge of customer service principles and results-oriented towards customer service delivery
• Detailed-minded, proactive and able to work under pressure
• Strong proficiency in written Chinese would be an advantage

ICLP offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary by clicking apply now.

Collinson is a global loyalty and benefits company, with 30 years’ experience crafting customer experiences for clients in the Financial Services, Travel and Retail sectors, among others. To support continued business growth in our loyalty division, we are looking to recruit a System Analyst/ Senior Analyst Programmer based at our Taikoo Shing office.