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Regional Technology Service Team Manager (Hong Kong Based)

Monolith Technologies Ltd

  • Company Industries:Others

Job Information

  • Post Date:2017-08-02
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:IT Management  

Job Description

We are looking for high quality team players with strong commitment to quality and service excellence. Our ideal regional technology service team manager candidate is an experienced technology professional who is a highly motivated self-starter with strong technical, communication, organizational and client service skills. The preferred candidate should demonstrated professional experience in challenging and dynamic work environments. Strong supervisory experience and skills are required for consideration for this position. 

 

Position involves local Hong Kong and APAC regional leadership of technology teams in multiple countries in a fast paced environment with high quality and performance standards.

 

Candidates should have strong track records managing teams both locally and remotely. Experience working directly with high level clients to provide measured services with strong SLA and KPI requirements.

 

Requires advanced customer service, problem resolution and escalation management skills. Candidates should have strong organizational skills, attention to detail, ability to monitor and assure service consistency and demonstrate pursuit of continuous improvement and service excellence.

 

Requirements

 

  • Education

o   College degree or equivalent education

o   Technology or advanced technology, business or service certifications or training desired.

 

  • Minimum Required Experience

o   Five or more years corporate or professional experience working in a fast paced technology environment.

o   Three or more years senior leadership or supervisory experience

o   At least two years experience managing cross border or remote teams.

o   Demonstrated team management experience working with teams consisting of multiple cultures.

o   Strong client management, reporting, consultation and coordination skills.

o   Strong Microsoft Office skills

o   Business level English

 

  • Desired Experience

o   International work experience with regional or multi-national clients or employers.

o   Formal management training via educational training or through business provided skills training.

o   Familiarity with Cisco or Polycom video conferencing systems

o   Direct experience supporting or working with video conferencing, multi-media technology systems or audio visual systems preferred.

o   Experience providing technology support for events

o   Experience providing management reporting

o   Technology help desk or break fix experience

 

 

Compensation commensurate with experience and proven performance track record.

 

To Apply

Please provide a copy of your most recent resume.

Introductory cover letter indicating your related qualifications and skills and reason why you are the right candidate for the position.

Company Info

Monolith is a small to mid-sized regional company in Asia that is agile, flexible, experienced, focused on quality and accountability with a bespoke approach to enterprise level service for its top tier clients. Our direct experience serving clients in the financial services industry in Asia has enabled us to develop an effective high- quality-for-cost support service model to meet your needs.

Founded in 1997 in Japan as an IT/Multimedia consulting company, Monolith’s early work involved AV build-out projects for large international firms such as Goldman Sachs and Sparx International Asset Management. Later Monolith developed AV support services and Multimedia production as core business competency.

Monolith Communications Inc. has a proven track record providing managed AVVC multimedia services across the Asia Pacific Region as well as a wide variety of other multimedia services to many enterprise level companies. In the following document we will lay out a broad vision and include detailed points on our structured approach to become your managed AVVC multimedia service provider in Asia.

In addition Monolith has completed many video/film productions, mostly in (but not limited to) Japan including broadcast commercials, corporate videos, for clients such as Fuji/Xerox, Itochu etc., and provided support for the production of a feature film in 2012.

Monolith currently has around 50 persons on staff work in 6 Asian countries for a range of corporate clients.

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