System Services Representative
IBM China / Hong Kong Ltd
- Company Industries:Information Technology
Job Information
- Post Date:2017-08-02
- Career Level:Middle
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time
- Job Function:Support Network & System Technical / Functional Consulting
Job Description
Job Descriptions 1) This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components which mainly are on x86 platform 2) Perform services activities such as systems assurance, installation planning, account management, system-level problem determination, discontinuance and relocation 3) Oncall/standby required 4) Field support to other SSRs to take service calls 5) Spare parts inventory assessment Requirement 1) Experienced on h/w maintenance for HPE/Dell/Lenovo x86 servers(HPE/Dell is priority), relevant HPE/Dell certifications are definitely advantage 2) Position dependent on the actual working experience on HP/Dell/Lenovo x86 server. 3) For Advisory SSR, 6 years experience or above is required and will take a role as a Trainer and Field support; less experience will be considered for account SSR 3) Familiar with Microsoft Windows and Linux, VM would be an advantage 4) Basic knowledge of Networking 5) Hardworking and willing to work under pressure and independently. 6) Self-motivated, strong problem solving and analytical skills 7) Basic knowledge on Project Management 8) Good sense on managing customer satisfaction and loyalty 9) Good written and spoken English and Cantonese. Mandarin would be an advantage 10) Higher Diploma in Information Technology, Computer Science related disciplines or above. 11) Immediate available is preferred |
Company Info
IBM is a global technology and innovation company which creates business value for clients and helps solve their problems through integrated solutions that leverage information technology and deep knowledge of organizational process.
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