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Senior Implementation Specialist

Tink Labs Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2017-08-02
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Application Specialist - Software  Product Management / Business Analyst  Technical / Functional Consulting

Job Description

The Senior Implementation Specialist at Tink Labs is a highly skilled professional who love all things tech, whether big or complex, you welcome it with open arms.  We are looking for an individual with strong implementation experience who are passionate about our handy product, the evolving role of technology in the hospitality landscape, opening new markets, managing complex projects and navigating ever-changing business strategy.

RESPONSIBILITIES:

  • Documentation, including preparation of training outlines, of customer specific databases and report packages, based on customer specifications and established standards.
  • Analyze customer Specific database, reports, documentation, and related applications with Senior Implementation Specialist as required to ensure that all Customer requirements are met prior to system installation.
  • Modify computer database, and related reports and documentation as required to further prepare and ready the Customers system for installation.
  • Consult with Customers to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation.
  • Conduct End-User staff and/or management training, which include staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements.
  • Provide live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements.
  • Address Customer issues list and obtain final Customer sign-offs to validate their satisfaction with the new system.
  • Due to the nature of this position, employee may be subject to extensive background checks (including fingerprinting) by Tink Labs customers and/or vendors as a condition to conduct business on their premises. Other duties may be assigned.

Qualifications

  • Bachelor’s Degree and a minimum of 5 years’ experience with implementation
  • Must have the ability and willingness to travel
  • Background in POS and/or PMS vendor installation experience, systems training or support preferred.
  • Fully proficient technically. Computer training, familiarity with GUI environments and standard applications including familiarity of at least one POS or PMS application and its associated operating system.
  • Excellent verbal and written communication skills.
  • Fabulous customer service acumen.
  • While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 50 pounds. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl.

Company Info

About hi Inc. 

hi Inc. is a next-generation travel company that empowers people to experience all the world has to offer through an integrated technology platform. This platform encompasses inspirational content, travel booking tools, hotel services, destination services, data intelligence, and smart products for the hospitality sector. The handy Smartphone, a complimentary guest amenity, produced by hi Inc, can be found in over 1,000 locations worldwide.

The company, which has attracted over USD 300 million of funding, operates in 82 countries across seven offices in Hong Kong, Singapore, Shenzhen, London, Tokyo, Milan, Taiwan. hi Inc. was recently rebranded and formerly known as Tink Labs Ltd.

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