Hong Kong [Change Country] Hong Kong JobsHong Kong Information Technology (IT) JobsHong Kong Support Jobs Employers / Post Job
[ Log On ]

Global IT Helpdesk Agent

H & M Hennes & Mauritz Limited

  • Company Industries:Clothing / Garment / Textile

Job Information

  • Post Date:2017-08-02
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Support  Network & System  Student / Fresh Graduate / No Experience  

Job Description

Global IT Helpdesk Agent at Hong Kong IT Office

Job Location: H&M office in Kowloon (Hong Kong)
Job Type: Full Time


Introduction / Role Description

We are looking for a skillful technician to work as 1st line Support Agent in our Global IT Service Desk in Hong Kong.

 Responsibilities

  • Provide quality customer service to all of our users through all our channels (On-site, Phone, E-Mail)
  • The primary responsibility is to answer support needs via telephone and email, registering calls to logging system and give initial support to users
  • To perform support according to defined processes and methods
  • Forward, escalate and follow-up calls to central competence groups internally and externally
  • To liaise with vendors for the maintenance of hardware and service for users

 Key requirements for the person we are looking for:

  •  To have strong language skills in spoken and written English
  • To have excellent communication skills and social skills
  • To be service-minded
  • To be a team player
  • To be an honest and humble person
  • To be a person who takes own initiative
  •  To be willing and capable to learn new things, i.e. technology
  • To thrive in a fast pace environment and aim for constant improvements
  • To be able to travel occasionally (domestic and international)

 

Technical Requirements  

  • User Client Hardware (PC/Laptop/Phone/Mobile phone)
  • Windows operating systems, Mac OS X
  • Microsoft Office
  • Active Directory
  • Printer/multifunction copier trouble shooting
  • Basic Networking

 Requirements that is not mandatory, but a extra plus for the candidates

  • To have experiences from working in a multi-national and multi-cultural environment
  • To have at least two years of job experiences in a comparable position (Support in previous job)
  • To have ITIL v3 foundation knowledge
  • To have Knowledge on HP Service Center

The individual seeking for this position will get the opportunity to work on a global level in an IT office located in Hong Kong. The training will be done in Hong Kong and Sweden.

After the completion of the training, the individual will have responsibilities to work in front end support for our Global Helpdesk.

Interest parties please submit your application with updated resume and current/ expected salary.

 

Company Info

If you are only going to read one ad today, this is the one. That is, if your goal is to work in an organisation that value personal responsibility, individual development, and a challenging work tempo. For the right person a career at H&M can create a variety of opportunities. Does this sound appealing to you? Apply now - tomorrow may be too late!

Contact

Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread