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Helpdesk Specialist (7x24)

Microware Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2017-08-01
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Contract, Full Time, Permanent
  • Job Function:Hardware  Support  Application Specialist - Network  

Job Description

Job Responsibilities:

 

  • Provide first-tier (onsite/email/phone call) user support on email services, LAN/WAN, PC hardware and software including OS, desktop applications, business applications, video conferencing, handheld and etc
  • Monitoring servers, network and computer systems up and running
  • Log email/calls into the helpdesk system
  • Provide remote/deskside to end user support
  • Keep track on status of Service Requests and Incidents according to defined procedure
  • Coach and be coached on new skills (e.g. technical and soft skills)
  • Liaise with clients, application teams and vendors to resolve problems
  • Continuous improvement to meet business needs
  • Provide technical support on Ad-hoc requests

Job Requirement: 

  • F.6 (DSE) or above
  • 1 year IT helpdesk support or relevant experience
  • Strong interpersonal and communication skills
  • Good command of written and spoken English & Chinese
  • Good communication skills and telephone manner
  • Able to work on site, 7x24 shift, and non-office hour
  • Able to work independently and as a good team player required minimum supervision

 

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking "Apply Now".

* Personal information collected will be used for recruitment purpose only

Company Info

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

You are welcome to visit our website at https://www.microware.com.hk/

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