Hong Kong [Change Country] Hong Kong JobsHong Kong Information Technology (IT) JobsHong Kong Support Jobs Employers / Post Job
[ Log On ]

IT Service Desk Technicia

Schneider Electric Asia Pacific Limited

  • Company Industries:Engineering - Electrical/Electronic/Mechanical

Job Information

  • Post Date:2017-08-01
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Support  Others  

Job Description

RESPONSIBILITIES

  • Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
  • Log all reported IT Incidents / Requests and perform 1st level troubleshooting, escalation or resolution as part of the Incident Management Process.
  • Perform user administration, remote technical trouble shooting and provide First Contact Resolution where possible.
  • Responsible for hardware setup / purchasing, software installation / purchasing and IT training as User’s Introduction to IT System.
  • Coordinate, escalate and work with various IT support teams, business owners, service managers across regions.
  • Create and maintain operational documentations / knowledge database
  • On-site resource for Disaster Recovery actions.

 

REQUIREMENTS

  • Diploma or above in Information Technology
  • Min 2 years working experience in an IT Service Desk environment of MNC providing 1st level end user support.
  • Experienced in IT Service Operations with strong focus on Incident Management.
  • Experienced with major operating systems, core desktop applications, software, Lotus Notes Client, network security and access, hardware break/fix and network connectivity, instant messaging, SmartPhone, Polycom Video Conference, antivirus, etc.
  • Strong IT technical skills with excellent desktop / notebook support knowledge in a distributed computing environment.
  • Good command of Cantonese, English and Mandarin
  • Self motivated, excellent communications and interpersonal skills.
  • Ability to work across organizations to obtain information and drive for results.
  • ITIL foundation certification preferred.

 

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary. (Personal data collected will be used for recruitment purpose only) Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

Company Info

About Schneider Electric

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. 

Our mission is to be your digital partner for Sustainability and Efficiency. 

We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. 

www.se.com 

Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread