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Supervisor, Product and Quality (u-Technologies)

Hong Kong Express Airways Limited

  • Company Industries:Tourism / Travel Agency

Job Information

  • Post Date:2017-07-31
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Application Specialist - Software  Product Management / Business Analyst  Testing / QA  

Job Description

Role and Responsibilities:

  • Undertake market research to understand and apply industry trends relevant for the product;
  • Work closely with developers and internal teams to incorporate feedback into product delivery and design;
  • Develop use cases to support and manage partner and internal user acceptance testing;
  • Interface with the development and architectural team to ensure accurate translation of business requirements to technical specifications;
  • Monitor end-user and partnership experience and incorporate feedback into roadmap for future enhancements;
  • Monitor if the systems are being used effectively, provide inputs and/or recommendations to the Business Teams and agree an action plan to improve the products;
  • Undertake regular product reviews and generate feedback for the Business;
  • Provide back up to the Sales team to ensure Product functionality is properly explained to potential customers. Attend Product and Industry events to perform demonstrations and assist in commercial initiatives.

Qualifications:

  • Minimum 3 years working in related airline operations, travel agency, b2c consumer product management teams;
  • Excellent business awareness and wide knowledge of systems functionality and usability;
  • Good knowledge of competing and complimentary industry products and services;
  • Minimum 3 years of experience of analysing business processes, system workflows and designing solutions;
  • Strong organizational, communication, project management, negotiation, and problem solving skills;

Desirable Qualities:

  • Flexibility to travel on business trips.
  • Ability to gain in-depth product knowledge and share that knowledge with Customers and internal teams;
  • Ability to plan and execute various testing regimes to ensure delivery of a high-quality product;
  • Ability to produce clear written documentation in English and express ideas internally and externally;
  • Good interpersonal skills with the ability to clearly communicate with technical and non-technical people;
  • Strong use of initiative, self-motivation and goal-oriented drive;
  • Ability to present data and other technical content in an engaging and user-friendly way.

Company Info

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

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