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Senior Customer Service Executive / Customer Service Executive

Trinity Health Enterprise (HK) Limited

  • Company Industries:Medical/Pharmaceutical

Job Information

  • Post Date:2017-08-02
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Call Centre  Others  Others  

Job Description

We are looking for a high energy individual who delivers professional customer service and is enthusiasm for Healthcare/Insurance industry to join us.

Be a part of a dynamic team that delivers exceptional Customer Service! Responsibilities include:

  • Handle live calls, customer enquiries and complaints
  • Assist in making appointment for customers
  • Responsible for Customer Relations Management
  • Provide professional customer service and accurate information to customers
  • Provide feedback from customers for service improvement
  • Data processing

Job Requirements

  • Higher diploma, Associate Degree or above in any discipline, Insurance Studies will definitely be an advantage
  • Experience in customer service, preferably with Insurance/Health Insurance/Medical experience
  • Confident, enthusiastic, proactive, results and customer oriented
  • Excellent Interpersonal & Communication skills with fluency in Cantonese and English, Mandarin beneficial
  • Exceptional problem-solving skills with a “can do” attitude
  • Willingness and ability to take on additional responsibilities
  • Good PC skills
  • Immediately available or short notice is highly preferred
  • Candidates with less experience will be considered as Customer Service Executive

We offer attractive remuneration package to the successful candidate. Interested parties please send full resume with availability status, present & expected salary by clicking “Apply Now” to Human Resources Department.

Data collected will be treated in strict confidence and be used for recruitment purposes only, personal data of unsuccessful.

Company Info

Trinity is a healthcare panel group managing a comprehensive healthcare network service.  With our network covering convenient locations throughout Hong Kong, our service is supported by 250 general practitioners and an exceptionally high ratio of more than 160 specialists in 17 specialties.

At Trinity, our values define our approach to business and our delivery of healthcare. We pride ourselves on delivering in real and meaningful ways that reflect back to our people, and our clients.

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