Responsibilities:

• Report to Associate  Account Director, manage day to day operation to ensure deliverable
• Manage cross functional team to facilitate the redemption platform and support on-going maintenance/enhancement projects
• Manage and coordinate with redemption partners on a daily basis and acquire a full understanding of all partners
• Proactively manage client relationship and overall account deliverables
• Be a key driver for performance analysis with the assistance of internal/external expertise
• Manage Non-air redemptions sub-team and be accountable for team delivery, quality assurance, growth, and continuous improvement
• Drive for innovative ways of working and loyalty rewards strategies
• Assist team head  to handle ad-hoc task as required

Requirements:

• Degree holder preferably in Business or Marketing related discipline
• Minimum 6 years in managing customer-centric design/operations of eCommerce sites or redemption portals
• Experience in managing a team of partner and client relationship managers/operations staff
• Experience in any loyalty programme or rewards programme a definite plus but not mandatory
• Excellent project management skills, negotiation skills, detail oriented and strong interest in eCommerce
• Energetic, creative and persistent in achieving results
• Excellent communications skills, good in English, Cantonese and Mandarin
• Good command of MS Office, including Excel and Powerpoint

ICLP offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary by clicking apply now.

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about ICLP at www.iclployalty.com

Collinson is a global loyalty and benefits company, with 30 years’ experience crafting customer experiences for clients in the Financial Services, Travel and Retail sectors, among others. To support continued business growth in our loyalty division, we are looking to recruit a System Analyst/ Senior Analyst Programmer based at our Taikoo Shing office.