Summary: Responsible and accountable for the maintenance, reporting and delivery of the regional demand plans and quarterly schedules. Providing reporting and analytical support for delivery activities. The role also involves establishing excellent customer and staff relationships ensuring total customer satisfaction and repeat business.

Essential Duties and Responsibilities

• Responsible and accountable for the maintenance, reporting and delivery of the regional demand plans and quarterly schedules.
• Responsible for reporting and analytical support for delivery activities in the region in line with applicable MSA/ SLAs.
• Reporting. Maintaining the regional trainer and certifications database. Provide project support for Regional Delivery Managers.
• To ensure that the quality systems are complied with, maintained and developed following the GP Strategies quality procedures. T
• o participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.
• To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and by your direct reports and that any non-compliance is reported to the appropriate level of management.
• To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.
• To support a culture that promotes teamwork and discourages divisiveness at all organisational levels.
• To act in accordance with your confidentiality agreement with the company at all times.
• To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
• To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.

Essential Requirements

• Professional qualification/Degree. 
• Minimum 2yrs of training sector experience 
• Excellent English skills 
• Excellent attention to detail 
• Critical thinking and problem solving skills 
• Ability to work independently and within a team 
• Strong communication and networking skills 
• Flexibility and adaptability 
• Proficient technological skills especially Excel, PowerPoint and Outlook 
• Proven account reporting capability and information analysis skills

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at www.gpstrategies.com