Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. 

We are currently seeking a high caliber professional to join our team as Senior Digital as a Channel Manager. 

In this role, you will​

• Develop, align actions with marketing teams, and obtain stakeholder signoffs to drive a common digital growth agenda for International and Cross border. 
• Identify and prioritize opportunities that delivers the highest impact on digital customer awareness, adoption and engagement 
• Benchmark digital performance and processes against industry best practices, proposing change where necessary
• Implement the operating activities of the new Digital as a channel function in the face of a general lack of understanding of this function in the organisation, ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of scarce resources against complex technical deployments, and with no direct execution authority
• Internally, the role holder is continually challenged with capacity constraints and scarce resources, budget, and faces conflicting demands from various stakeholders, and ensuring proper alignment on the digital experience with the off line channels
• Apart from strong business acumen, the role holder must have strong product and digital know how with a customer centric mindset.  Must possess good influencing skills with the ability to deliver quality work and sustainable digital growth and cost savings in a complex operating environment with evolving internal and regulatory standards 

To be successful in this role, you should meet the following requirements​

• Proven digital skills with demonstrable success in creating strategic action grounded on external and internal data and insights, and building execution capability
• Deep understanding of Consumer Relationship Management, segmentation and management techniques, journey optimization techniques and analytics
• Possess a blend of business and technical savvy, ability to drive strategy into action
• An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
• Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
• Customer focussed, results based approach, able to deliver to deadlines
• Solid managerial and project management skills with the capacity to plan, analyse and think laterally
• Demonstrates flexibly when addressing shifting or competing priorities
• Strong interpersonal skills with an ability to influence teams without direct leadership authority
• Strong Analytical and Presentation skills
• Energetic, positive attitude and team player 

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

For further details and application information please visit our career site, search under reference number 00009KF9 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited

HSBC is one of the world's largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through three global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East, Africa, North America, and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

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