Responsibilities:

• To handle medical insurance enquiries with high quality of customer services.
• To handle the complaints and service recovery process and to give advice for these cases in order to retain and enhance the customer relationship.
• To input call log and enquiries data.

Requirements:

• Form 7 or above, with at least 2 years’ experience in the medical insurance industry
• Background in Customer Service or Complaint handling function is highly preferable
• Strong interpersonal, communication (both verbal and written) and influencing skills to interact with management and complainants at all level
• Proficient in MS Word, Excel and Chinese Word Processing
• Good command in both written and spoken English and Chinese (including Putonghua)

If you are interested in the above position, please send your CV in MS Word format with availability, current salary and expected salary (applicant will NOT be considered without these information) and state "Customer Service Executive" in the subject header.