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Customer Service Coordinator (Lifestyle)

Inter Partner Assistance Hong Kong Limited

  • Company Industries:Others

Job Information

  • Post Date:2017-08-02
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Call Centre  Customer Service - Supervisor/Officer  

Job Description

Job Responsibilities:

  • Handle all the inbound and outbound calls for Customer properly and promptly in the operation centre
  • Follow up with customer request within specific time frame and up to good quality standard
  • Understand customer needs and provide comprehensive solution, enabling the customer to enjoy the professional service
  • Delivery of quality service to meet the productivity benchmark and service standard
  • Input and update all the records in system or files properly
  • Support ad-hoc assignments and projects as required by the company

Job Requirements:

  • Higher Diploma or above
  • Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details
  • Proactive, eager to learn, willing to work under pressure, pleasant personality
  • Proficiency in both written and verbal English and Chinese (including Cantonese and Mandarin)
  • Proficient in Microsoft Office
  • Shift duty is required
  • Fresh graduate will also be considered 

 

If you are interested in the above position, please send your CV in MS WORD format with availability, current salary and expected salary and state “Application for Customer Service Coordinator (Lifestyle)” in the subject header.

 

Company Info

Company Overview

The Inter Partner Assistance (IPA) Group is an assistance company offering a wide range of tailor-made business solutions, to provide instant support to emergency situations by our global network and 24/7 alarm centers worldwide.

Our mission is to provide clients a peace of mind and to enrich their customers’ experience. Leveraging on global network and alarm center, clients and their customers can reach for our service anywhere, anytime.

To lean more, please visit:

Website: www.ip-assistance.com

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