Team Leade, Client Service

BGRS

Company Industries：Others

Job Information

Post Date：2017-10-12
Career Level：Middle
Location：Not Specified
Salary：Salary provided
Employment Type：Full Time, Permanent
Job Function：Compensation & Benefits

Job Description

Role Overview:

The Team Leader, Client Services provides day-to-day work direction to a team and ensures the delivery of superior customer service and the achievement of performance metrics as stipulated within client service level agreements.

Primary Responsibilities:

Leads the daily operations of the team as a trouble shooter and subject matter expert for operational questions and customer/client service intervention
As determined by the Manager/Director, effectively handles a modified caseload to include VIP or specialty files and manages the client relationships on day-to-day issues
Provides the highest level of customer service by communicating effectively with the customer, client, management, and operational team
Leads team member training and development of future global assignment team members
Review and maintain Premier Services results log, and individual quarterly scorecards
Maintain client SLA standards within the team and assist with client reporting
Train and coach BGRS' Premier Service standards, assuring that both the new and experienced consultants have the tools needed to best do their jobs
Work with the Manager, Client Services on projects as requested and provide regular feedback on team needs and performance
Host regular meetings with the team and/or the client as required

Qualifications:

Bachelor’s Degree or equivalent preferred but not essential
3+ years of experience in global assignment management or similar level of responsibility in a customer service role in the Relocation Industry
Experience with International compensation desirable
Domestic Relocation background and experience
Strong technological skills
Tenacity in finding solution to customer issues
Ability to handle pressure and maintain a professional demeanor
Passion for delivering outstanding customer service as well as the ability to lead and motivate others

Should you be interested in this position, please apply the position by clicking below link: https://brookfieldgrs.applicantstack.com/x/detail-internal/a2c4e2zvtucf

BGRS values diversity in the workplace and is an equal opportunity employer. We thank all candidates who apply, however, only those selected for a personal interview will be contacted.

Company Info

Be a part of the team that’s redefining mobility on a global scale.

At BGRS, we partner with our clients in the corporate and government sectors to craft and implement talent mobility strategies that empower them to attract, retain and develop top performers. Like our clients, one of our top priorities is nurturing a culture that inspires employees to perform and grow.

We believe in the power of what we do to transform relocation into a strategic driver of an organization’s overall success. What we do every day affects not only how our clients deploy talent, it also strengthens their ability to achieve their talent management objectives.

Our people are empowered by a core set of values: great service, operational excellence, inspired people, global mindset, financial stewardship, and uncompromising integrity.

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers. With nearly 2,000 people across five continents, we combine a global perspective with deep on-the-ground resources in local markets. As an operating company of Brookfield Asset Management, a leading global alternative asset manager, we have the financial strength, stability and ability to scale necessary to be a long-term partner to the world’s largest organizations as well as smaller, expanding companies.

BGRS is looking for talented individuals who share a passion for helping our global customer base realize their goals. We want professionals who are solutions and client oriented, enjoy collaborating and innovating with industry leaders, and aren’t afraid to roll up their sleeves and work hard to become an essential resource for helping clients realize their talent management objectives.

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