Job Responsibilities:

• Design & develop brand training program to meet business needs and requirements
• Prepare and implement training program including classroom training, onsite training & workshop to cover Coaching Skill, Selling Skill, Product Training, Service Quality training etc. Conduct orientation to the new joiners
• Work with Operation team to ensure effective execution of training are conducted at store level.
• Evaluate & review training effectiveness by using different approaches to check and update brand management regularly
• Monitor & maintain annual training budgets and develop various training plans covering  retail & wholesale team   
• Co-ordinate the reporting of all training administrations, localize training tools, update & maintain training records database & the library of training materials

Requirements:

• Degree holder in Human Resources Management, Business Studies or related discipline
• At least 6 years in-house training experience in retail or customer service industry or retail operation experience
• Possess experience in designing training programs and materials such as customer service, selling skills and coaching
• A self-motivated team player with business awareness and enthusiasm
• Good command of spoken English, Cantonese and Mandarin
• Computer literate in Microsoft Office

The Swatch Group (Hong Kong) Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Unsuccessful applications may be kept for another 3 months for being considered for other suitable positions available in our Group. The unsuccessful applications will be destroyed after the said period of retention.