Responsibilities:

• Promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels;
• Contribute to the achieving the section’s service and sales objectives;
• Allocate the resources to handle different types of works so as to optimize the output of the section;
• Coordinate and liaise with relevant parties to ensure smooth implementation of various projects;
• Handle, answer and follow up difficult calls and complicated cases.

Requirements:

• Diploma in a related discipline OR other relevant qualifications;
• Minimum 2 years of experience in Retails Banking, Call Centre or Telemarketing business;
• Strong sales and customer service orientation, with ability to work under pressure;
• Proficiency in both English and Chinese, with good knowledge of application software;
• Willing to work on flexi-hours;
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.