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Advisory Technology Trainer (Support Bulge Bracket Global Investment Bank)

Evalueserve (Hong Kong) Company Limited

  • Company Industries:Financial Services

Job Information

  • Post Date:2017-10-11
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Contract, Full Time
  • Job Function:Others  Product Management / Business Analyst  Technical / Functional Consulting  

Job Description

This trainer position will work on-site our client office which is a leading European investment bank.

Work Location: IFC2

Responsibilities:

  • Providing on-the-ground support to Equities staff on various proprietary and external applications
  • Train the Equities staff on new features and changes in the MS Office/Windows suite
  • Real-time support to technical queries and issues
  • Work with the ATT team in creating a  training schedule
  • Liaise with the User Service Deck and local helpdesk in escalating the technical issues and following up for a timely      resolution
  • Maintain issue log and share best practices

Requirements:

  • Previous experience in technical training is preferred
  • University degree from recognized institution
  • Advanced knowledge of MS Office 2010 and Windows 7
  • Exposure to Authoring and documenting tools is preferred
  • Excellent written and spoken English
  • Exposure to market data and banking reference data technologies and business terminology
  • Strong interpersonal and communication skills
  • Be a self-starter, with initiative, energy, commitment, and show he/she is keen to learn
  • Be flexible, and adaptable to different working styles
  • Be able to work under pressure and to deadlines
  • Have the confidence to discuss instructions and deliverables with the onshore team and local supervisor to ensure clear understanding
  • Have excellent interpersonal skills

Company Info

Evalueserve is a global professional services provider offering research, analytics, and data management services. We’re powered by mind+machine - a unique combination of human expertise and best-in-class technologies that use smart algorithms to simplify key tasks. We work with clients across a wide range of industries and business functions, helping them to make better decisions faster; reach new levels of efficiency and effectiveness; and see a tangible impact on their top and bottom line. We have dedicated on-site teams and scalable global knowledge centers in Chile, China, India, Romania, the UAE, and the US, which provide multiple time zone and multilingual services.

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