Euroclear Bank

Collateral Management - Account Manager and Operations

Euroclear Bank is the premier provider of settlement and related securities services for cross-border transactions involving domestic and international bonds, equities, derivatives and investment funds.

We offer clients a single access point to post-trade services covering domestic securities from over 40 markets.

Job Description

Our organization

We are strengthening the Collateral Account Management and Operation Team and looking for an experienced member of Operations. Joining us will give you a unique opportunity to increase your skill set by developing new expertise in the Collateral Management domain, a key area of focus for the industry at this time, as well as increasing your relationship management skills.

We offer an exciting job, with significant growth opportunities, across a variety of products and markets which are at the core of the Euroclear Strategy.

Your Role & Responsibility as Collateral Account Manager and Operations　

Manage timely and accurately control queries, transactions processing (instructions input, exclusions…) and reporting generation.

Follow up on Custody or Corporate action events processed on Collateral positions (investigate validity of the event and proceed and process cash or securities adjustments)

Implement Collateral profiles and accounts in the Collateral Management platform according to the clients contracts.

Owner of the Collateral Operational Relationship with a portfolio of clients based in Asia-Pacific.

Handle all Collateral Management inquiries received via phone or email for your portfolio of clients across products and trades (investigation on collateral, reporting, contract management, instructions…).

Responsible for the oversight and monitoring of the activity of clients across all of the different collateral products (receipt and matching of clients instructions, reporting, collateralization…).

Ensure client satisfaction and client loyalty is developed and maintained.

Collect issues and expectations through the client survey, the day to day monitoring and client contacts.

Act as internal and external facilitator for any ad hoc escalations.

Your Profile

• You take accountability for your actions and decisions.
• Our rapidly changing environment inspires you to deal with deadlines and volumes in the most accurate way.
• You perform tasks with a constant client focused approach and you deal with clients skillfully and respectfully, establishing an effective relationship based on trust.
• You successfully prioritize your tasks and can coordinate several priorities at once considering the potential risk.
• You are able to work under pressure and can accept change.
• You are organized and flexible to face the polyvalence of the role.
• You have very good written and spoken English. Additional languages are a plus.
• You are a stress resistant person and an excellent team player.
• Good knowledge of Euroclear services and securities is an asset.
• Previous experience in Settlement, Middle and Back Office or Client Service is an asset.