Position Description:
Purpose of the Role
To handle Marine (especially Freight Forwarder)  and Property Claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as  necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

Experience with Trade Credit Claims is an added advantage


Duties and Responsibilities

1. Functional Responsibilities:
Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits  and providing a high standard of customer service

Working with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation

Developing communication for internal stakeholders, where required

Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes

Contributing to maintenance of best practice procedures consistent with global best practice

Demonstrating a basic standard of technical claims competence for handling moderate to lower complexity complex claims

Handling complex claims allocated within agreed level of authority limit

Position Requirements:
2. Accountabilities:

Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense

Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management)

Effective communication of key Complex claims and (LOB) portfolio messages to internal stakeholders

Financial control through consistent reserve and other financial transaction discipline

Accurate and consistent policy interpretation

Interested parties please submit your job application with current and expected salary by clicking "Apply Now" or through our career site:

https://careers.peopleclick.com/careerscp/client_aig/external/gateway.do?functionName=viewFromLink&jobPostId=413855&localeCode=en-us