Job Introduction

• To provide efficient and effective support for participating medical providers in Hong Kong.
• To manage the relationships between Bupa Global and participating medical providers in Hong Kong on a day to day basis.
• To enhance the provider’s experience of Bupa Global, through educational and informative, proactive and timely service.
• To be a business champion to ProviderWorld, leading providers through the registration process, ensuring they have an understanding of the functionality and are able to self serve.
• To support the positioning of Bupa Global as the expert in the international healthcare arena.
• To support provider expansion in HK, Macau and Taiwan.

Main Responsibilities

• Provide end-to-end services to medical provider in a professional manner including pre-authorisation and eligibility checking, claims and payment, case management, etc
• Maintain database network for provider contracting enrolment  in HK, Macau and Taiwan
• Monitor online portal Provider World 
• Manage the relationships between Bupa Global and participating providers in Hong Kong, Macau and Taiwan on a day to day basis.
• Work positively in association with colleagues especially in Healthcare Services, Claims and Bupa Asia 
• Set expectations with providers on incoming queries turnaround times. 
• Support claims, service and other teams in BTN & CPH on questions around local providers. 
• Support new product development, in particular for new processes regarding pre-authorisation and provider networks 

The Ideal Candidate

• Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, hospital or clinic, Commercial or Investment Banking and Wealth Management.
• Previous experience of a complex and multi skilled customer facing roles within a contact centre setting 
• A track record of achieving and exceeding productivity and quality targets
• Highly customer focussed 
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.

 Working Location: Quarry Bay

Working Hours: 0900-1800, 5-day work