Responsibilities

• Provide administrative support to the team including handle account opening checking, follow up general email inquiries, phone calls and QQ chat messenger;
• Handle enquiries and complaints from customers and sales agents in a professional manner;
• Co-ordinate with various parties to ensure customer requests are handled promptly and accurately;
• Perform any ad hoc projects as assigned.

 Requirements

• Higher Diploma holder or above in Finance/Banking/Customer Service disciplines preferably;
• Fluent Putonghua and English ;
• Proficiency in MS office and Chinese typing;
• Able to work on shift (9 hours a day during the period from 9:00 am to 8:00 pm);
• Candidate with more experience will be considered as Senior Customer Services Officer.

We offer 5-day workweek, career prospects and attractive package for the right candidate. If you would like to take the challenge to stretch your ability and form part of our team, please send your full career details, together with your current and expected salary to us or apply via jobsdb.com.

For further information, please visit our website: http://www.kvbkunlun.com

Information provided will be treated in the strictest confidence and used only for recruitment related purposes. All applications will be destroyed after 6 months. Only short listed candidates will be contacted.