Our client, a well-established bank, is now seeking an experienced candidate to join their team.

Responsibilities:

• Lead the team to deliver user experience and visual design for the bank’s digital channels, namely public websites, internet banking and mobile
• As an advisor on UX design and work with internal teams and agencies to develop user experience-oriented projects
• Set the requirements on UX design perspective and support the app UX design enhancements and new functions continuously developments
• Work closely with major stakeholders to transform adaptive promotional page structure to responsive promotion page structure
• Ensure that all digital deliverables fully promises brand’s bank name and standout customer experience
• Plan and execute qualitative and quantitative user research studies
• Manage and create annotated wireframes, user flows, journey maps, personas, and functional prototypes
• Drive a significant revenue return through the Digital channels to ensure a competitive digital advantage for the Bank
• Drive innovation by providing delivery products sufficiently different to those of our competitors
• Manage budgets and agency outputs are continuously optimised
• Familiar with local regulation and customs and able to tailor-made services individually
• Promote sustainable cost savings and operational efficiencies through standardising systems, processes and products
• Actively monitor and keep abreast of latest digital marketing trend of the industry and campaigns/tactics launched by other competitors
• Support the strategic planning for business enablement and improved customer service from digital perspective, including on-boarding and servicing new customer segments, new markets and niche products online, etc

Requirements:

• University degree in Interaction Design, Information Architecture or a related discipline is preferred
• Proven design and user experience background with industry expertise and experience
• Deep understanding of customer attitudes, needs and expectations across PC, mobile, tablet and social media
• Experience of leading, managing and motivating a team in a customer focused organisation, in disciplines such as digital, technology services or change management
• Knowledge of design tools plus a clear interest in experimenting with new techniques and tools
• Strategic and innovative mindset, with strong relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities
• Forward planning and resourceful, with excellent communication, negotiation and leadership skills
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.