Opportunity

For the selected candidate, joining On the Road Experiences is an opportunity to

• Help build an innovative travel company that offers demanding customers unique holiday experiences;
• Get to travel in and develop in-depth knowledge of beautiful regions in Asia, Europe and elsewhere;
• Help change travelers perceptions of what China and Europe (and other regions of the world) is like and bridge a gap in understanding that is bound to get only wider in the years ahead.
  

Role

The role is intended to be a part-time/freelance role whereby compensation is based on the number of journeys you host.   Depending on your interest and performance, this could evolve into a full-time role.  

Each of our journeys is, in effect, an “event”.  The selected candidate’s primary role will be to manage these travel events and act as the host for our guests.  This will involve:

• Before each journey
  
  • Familiarise yourself with the itinerary and the profiles of the customers joining the journey
  • As required, assist our Operations team in making preparations for the journey

• During each journey
  
  • Arrive at the departure city/location 1-2 days before the journey start date and make necessary preparations before customers arrive as agreed for each journey (e.g., making supply purchases)
  • Lead/work with other multicultural members of the journey crew to ensure the flawless operation of the journey, leaving our customers happy, satisfied and excited to join another journey in the future 
  • Your main responsibilities include:
    
    • Event management and ad hoc event creation due to customer demand or unforseen situations (e.g. spontaneous picnic, while traffic jam)
    • Journey leadership/ Be a proactive leader for your customers and your team
    • Customer service and relationship management/ able to handle and relate to multinational customers and their country specific habits
    • Group dynamics management
    • Team leadership and management

• After each journey
  
  • Passing customer feedback to our operations group
  • Passing any newly gained journey-related information to our operations group

• Before you host the first journey on your own, we will provide training and you will need to familiarise yourself with the company’s itineraries (e.g., hotels, routes, activities) – what we offer – and our guiding service delivery principles – how we do what we do.
• Depending on your interest and availability, you may also get involved in supporting our product development and research activities.
  
  

Candidate Requirements

As a successful candidate, you will probably have a minimum of 5 years’ experience in a service industry (for example, Hotel, Event Management, Hospitality), have traveled extensively and/or currently live in one of the regions of our itineraries.   Perhaps you have been involved in or led outward-bound activities.

Frankly, there will be no single path that would have led you to become a qualified journey host.  So, if you feel you are qualified, let’s talk!

You should...

• Have a personality that is instantly recognizable as a leader (whom others willingly follow)
• Have an adventurous spirit and travelled extensively in the regions where you will be hosting our clients
• Have an innate desire to share experiences with others, to serve customers and to thrive on making travel enjoyable for others
• Show strong evidence of being equally at ease connecting with demanding Asian as well as Western customers who are used to individual and full-service travel
• Have a demonstrated ability to manage teams
• Be recognized for inspiring confidence in others and remaining calm in emergency situations
• Have a personality that
  
  • balances enthusiasm, friendliness, and informality with reliability, trustworthiness and safety,
  • strives to do everything in the best possible way without being pretentious,
  • is open and honest: you do what you say, you say what you do
  • inspires confidence in our customers and respect in our staff
  • is very outgoing and exuberant to infect others with the passion we have for our journeys
  • will not quit until our customers are “over the moon”

• Subscribe to these core management principles of our company
  
  • completely open communication
  • keeping promises/commitments
  • no such thing as “this is not my job”

• Be hands-on, highly flexible and have a can-do attitude
• Be creative, quick-thinking and quick-learning
• Have outstanding communications skills – proactive and complete
• Very good written and spoken English, and
  
  • for our Asian journeys: a good command of Mandarin or any other Asian language
  • for our European journeys: fluent in Mandarin and at least one other European language (e.g., French, Italian, German)

• Have a driving license, driving experience and demonstrated interest and experience with self-driving holidays
• Can adapt to flexible work times/schedules
  
  
  

Upon request, the candidate will be able to submit references.

Contact Details

Website: www.ontheroadexperiences.com Click "Apply Now".

Personal data will be used for recruitment purpose only.