客户服務員 Customer Service Representative
Unique Network Technology (H.K.) Limited
- Company Industries:Others
Job Information
- Post Date:2017-10-28
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Part Time
- Job Function:Customer Service - Manager Customer Service - Supervisor/Officer Others
Job Description
Responsibilities:
- To solve users problems promptly through internet (400,wechat,QQ,etc.).
- To handle problems encountered by users in transactions.
- To form the document of customer service process, words strategies and standards and keeping it updated.
- To understand customer service needed information, conduct effective tracking, handle sales guidance and after sales service.
- Proficient in using the company's products, answer users questions.
- Coordinate and communicate with relevant departments.
崗位職責:
- 通過線上(400、微信、QQ、產品後台)為用戶及時解決問題;
- 處理客戶交易中遇到的問題;
- 整理客服流程、話術、標準形成文檔並隨時更新;
- 了解客戶服務需求信息,進行有效跟蹤,做好售中、售後指導和服務工作;
- 熟練運用公司產品,解答客戶提問並落實問題;
- 與相關部門緊密配合,協調溝通。
Qualifications:
- Fluent in Mandarin and English.
- Strong ability to learn and absorb new products knowledges.
- Good working attitudes, responsible.
- Proficiency in computer and office system. Chinese and English input more than 60 words per minute, with basic knowledge of the Internet.
- Strong ability of acceptance and stress control. good communication skills and emotional control, good professionalism
- With financial and economic professional background, have knowledge in digital/crypto currencies and blockchain is an advantage.
- 3 months probation period.
任職要求:
- 中英文流利;
- 學習能力強,能夠快速接受新產品知識;
- 工作嚴謹、善於分析思考問題,有責任心;
- 熟練使用計算機及office系統,中英文錄入每分鐘60字以上,具備互聯網的基本知識和使用技能;
- 具有較強的接受能力,抗壓能力,良好的溝通技巧和情緒控制能力,良好的敬業精神;
- 金融、經濟類專業背景,了解數字貨幣交易平台及區塊鏈技術者優先考慮。
- 3個月試用期
Benefits:
- 12 days paid leave
- Bank holidays
- Over time allowance
- Full attendance bonus
- Medical insurance
- Marriage leave,Sick leave, Funeral leave
- Professional on job training
- Year end double pay
公司福利:
- 12天有薪年假
- 銀行假期
- 超時工作津貼
- 全勤獎
- 醫療津貼
- 婚假、病假、喪假
- 專業在職培訓
- 年終雙糧
有意者請按APPLY NOW發送簡歷或致電 65051565 Ms.Lu
Company Info
Position | Company | Location | Update |
---|