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客户服務員 Customer Service Representative

Unique Network Technology (H.K.) Limited

  • Company Industries:Others

Job Information

  • Post Date:2017-10-28
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Part Time
  • Job Function:Customer Service - Manager  Customer Service - Supervisor/Officer  Others  

Job Description

Responsibilities:

  1. To solve users problems promptly through internet (400,wechat,QQ,etc.).
  2. To handle problems encountered by users in transactions.
  3. To form the document of customer service process, words strategies and standards and keeping it updated.
  4. To understand customer service needed information, conduct effective tracking, handle sales guidance and after sales service.
  5. Proficient in using the company's products, answer users questions.
  6. Coordinate and communicate with relevant departments.

崗位職責:

  1. 通過線上(400、微信、QQ、產品後台)為用戶及時解決問題;
  2. 處理客戶交易中遇到的問題;
  3. 整理客服流程、話術、標準形成文檔並隨時更新;
  4. 了解客戶服務需求信息,進行有效跟蹤,做好售中、售後指導和服務工作;
  5. 熟練運用公司產品,解答客戶提問並落實問題;
  6. 與相關部門緊密配合,協調溝通。

 

Qualifications:

  1. Fluent in Mandarin and English.
  2. Strong ability to learn and absorb new products knowledges.
  3. Good working attitudes, responsible.
  4. Proficiency in computer and office system. Chinese and English input more than 60 words per minute, with basic knowledge of the Internet.
  5. Strong ability of acceptance and stress control. good communication skills and emotional control, good professionalism
  6. With financial and economic professional background, have knowledge in digital/crypto currencies and blockchain is an advantage.
  7. 3 months probation period.

任職要求:

  1. 中英文流利;
  2. 學習能力強,能夠快速接受新產品知識;
  3. 工作嚴謹、善於分析思考問題,有責任心;
  4. 熟練使用計算機及office系統,中英文錄入每分鐘60字以上,具備互聯網的基本知識和使用技能;
  5. 具有較強的接受能力,抗壓能力,良好的溝通技巧和情緒控制能力,良好的敬業精神;
  6. 金融、經濟類專業背景,了解數字貨幣交易平台及區塊鏈技術者優先考慮。
  7. 3個月試用期

 

Benefits:

  1. 12 days paid leave
  2. Bank holidays
  3. Over time allowance
  4. Full attendance bonus
  5. Medical insurance
  6. Marriage leaveSick leave Funeral leave
  7. Professional on job training
  8. Year end double pay

公司福利:

  1. 12天有薪年假 
  2. 銀行假期
  3. 超時工作津貼
  4. 全勤獎
  5. 醫療津貼
  6. 婚假、病假、喪假
  7. 專業在職培訓
  8. 年終雙糧

 

有意者請按APPLY NOW發送簡歷或致電 65051565 Ms.Lu

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