Responsibilities and key tasks

• Works as a consulting team member responsible for providing client support in relation to the Microsoft Dynamics NAV solution
• Ensure clients get a reasonable response to their requests as per Tectura’s published support offering
• Provide development support for customer requests and quoting for any custom work
• Ensure recording and ongoing monitoring of all incoming request issues in the support system
• Ensure timely responses to client requests for support, according to urgency of the issue
• Assist clients with resolving issues
• To escalate support requests as required
• Prepare written technical specifications for modifications undertaken
• Test and QA developments
• Liaise with product vendors on any issues relevant for our customers or Tectura
• To attend professional development courses and seek to expand the company and personal goals
• To ensure the accuracy and consistency of information processed from within Tectura

Knowledge and skills

• Demonstrated capability of performing the responsibilities of this position
• Technical support experience
• Experience with the Microsoft Dynamics NAV solution
• Experience trouble-shooting technical issues
• Knowledge of underlying Microsoft technologies (SQL, data analysis, reporting services) desirable
• The ability to work in both a team environment and on an individual basis in a motivated manner
• Good written and verbal communication skills
• Ability to focus on achieving results
• Ability to work in an organised manner
• Ability to deal with clients in a professional manner