Responsibilities:

• General troubleshooting and support of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and My IT self-service ticket system;
• Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests;
• Deploy, setup and maintain desktop computers and peripherals and record their status for asset tracking;
• Work with global team colleagues to help analyse, resolve and see through issues;
• Assist in maintenance & management of local server & network rooms;
• Provide bi-daily or weekly updates and reports on current issues.

Requirements:

• At least 2 years’ working IT experience;
• Good general understanding of Microsoft Windows 7 & 10, MS Office and MS Cloud solutions (One Drive, Intune) / Office 365;
• Understand principles of Service Level Agreements;
• Ability to learn, understand, and apply new technologies;
• Good analytical & reporting skills;
• Able to work well in a team and with colleagues in other departments of the company;
• Good command of spoken and written English and Chinese.

Desirable:

• Someone motivated with a sense of responsibility and self-discipline;
• General level of knowledge of working in a corporate IT environment;
• Customer Service Experience;
• Any ITIL or Microsoft Qualifications;
• Working knowledge of supporting IT infrastructure.

Vacancy: 2

Applications will be treated in confidence and only be used for recruitment purposes.  Those not being invited for interview within 6 weeks may consider their applications unsuccessful.