(Senior) Customer Service Officer – Insurance
Gravitas Recruitment Group (Hong Kong) Limited
- Company Industries：Human Resources Management/Consultancy
Job Information
- Post Date：2017-10-28
- Career Level：Entry Level
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Call Centre Customer Service - Supervisor/Officer Others
Job Description
Our client is a reputable life insurance company with global presence and is looking for a candidate with high caliber to join the customer service department. Within the CS team, this person will be reporting to the CS Manager, mainly focusing on handling customer enquiries and complaints. It is an excellent opportunity for experienced candidates to build a long-term career prospect in the CS industry.
Responsibilities:
- Handle customer enquiries and complaints from different parties such as agents, IFA, brokers, customer
- Support the teams in resolving customers’ complaints and escalate when necessary
- Record and analyses enquiry and complaint for management reports
- Support various Customer Service functions to ensure the continuity of services
Requirements:
- Diploma or above with Customer Service experience in the insurance industry
- Strong customer centric mindset with excellent customer service skills
- Good problem solving, interpersonal and collaboration skills
- Attentive to detail and able to work independently
- Excellent communication and presentation skills in both English and Chinese
- PC literate and proficient in using MS Office
- Candidates with less experience will be considered for Customer Service Officer
Interested candidates please APPLY NOW or directly contact Janny Yip at 3907 0744 for a free consultationon the current customer service market.
All applications would be treated in the strictest confidence and used for recruitment purposes only.
Company Info
Gravitas Recruitment Group is a multi-award-winning international recruitment consultancy with 6 offices globally across Hong Kong, Singapore & the United Kingdom.
Incorporated in 2010, Gravitas Group has successfully grown year on year and is globally regarded as one of the fastest organically growing recruitment groups in operation.
Our external success is driven through deep market specialisms across Financial services and Technology that creates a unique client proposition and long-standing relationships. Our niche nature and compelling external proposition has been recognized by numerous
recruitment bodies including the ‘Global Recruiter’ and the ‘Human Resources magazine’ where Gravitas has been voted Asia’s best Specialist Agency & Hong Kong’s best financial services agency in both 2018 & 2019 for both prestigious awards.
Internally and across all levels of our staff, investment through Learning & Development is key. We have a dedicated Training & Development function where our inhouse trainers
deliver our proven & award-winning Consultant & Management Development Programs throughout the year. We also uphold a ratio of 1 manager to every 5 consultants to support fast track succession for all of our employees through prioritized nurture.
Gravitas offers global mobility with opportunities for individuals to further their careers in new locations and follow a meritocratic philosophy where individuals are promoted
through their actions & results.
We are committed in ensuring our employees find Gravitas an enriching, rewarding and fun place to work where our company values of Respect, Integrity, Passion & Excellence are
upheld.
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