Senior Sales Support Officer (Customer Services, General Insurance) (Ref:PGHK-SO-171965)
Prudential Hong Kong Limited
- Company Industries:Insurance/Pension Funding
Job Information
- Post Date:2017-10-20
- Career Level:Middle
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Call Centre Customer Service - Supervisor/Officer Underwriter
Job Description
Working Location: Hong Kong
Descriptions:
- Handle incoming enquiries on personal lines product, policy administration and complaints
- Communicate with other teams to ensure timely and quality responses to enquiries
- Contribute to the sales target via effective underwriting and handling quotation request
- Assist to supervise the team to attend enquiries and to ensure service standard and team performance
- Follow and propose changes of underwriting guidelines in accordance with the business requirement
- Participate in projects and system enhancements to enhance team efficiency and service level
Requirements
- Degree holder and with professional qualification in insurance industry (ACII or ANZIIF) is preferred
- 5-7 years of working experience, preferably 3-4 years in general insurance industry
- Experience in customer services and/or call center
- Knowledge of general insurance products
- Experience of supervising a team is an advantage
- Good interpersonal and communication skills
- Good complaint handling skills
- Good command of both spoken and written English and Chinese (including Mandarin)
- Proficiency in MS applications
For other vacancies, please visit our website at https://prucareer.prudential.com.hk
We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.
To apply:https://prucareer.prudential.com.hk/jobsearch/JobDetail.aspx?jobID=209698
Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will be notified.
Company Info
Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning
services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.
Prudential Hong Kong Limited is looking for a high caliber candidate to join the professional financial consultant team.
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