Scope & Objectives:

Promote Global Sources Exhibitions (GSE) events and services in order to attract visitors to attend our shows. Lead a small team to provide professional services to visitors. Obtain and reply to feedback from visitors to improve our services.

Main Duties & Responsibilities:

• Assist the Asst Marketing Manager with visitor services and promotion for the GSE events particularly in direct mail management, partner liaison, telemarketing, customer service and onsite registration & any onsite buyer activities.
• Responsible for a full range of marketing activities including sourcing, quotation, agreement, order follow up, execution and analysis of results
• Liaise with partners, service providers and internal departments to execute various promotion campaigns to attract visitors to GSE events and to provide positive visitor experience
• Coordinate with internal departments for promotion materials printing and broadcasting including print DM and SMS
• Supervise and manage projects by the in-house telemarketing / visitor services team
• Attend GSE events and provide excellent services and support during the events
• Ensure the team is well-trained to provide professional support to visitors, whether on the phone (telemarketing), email/online (customer service email and chat) or face-to-face (at the events)
• Compile feedbacks from visitors and reflect special requirements to management
• Assist other visitor services & marketing activities as needed

Requirements:

• Degree holder in Marketing, Business Administration or other related discipline
• At least 3 - 5 years’ relevant experience in marketing & customer service, with supervision experience preferred
• Excellent leadership and communication skills
• Mature, pro-active, dynamic and self-disciplined with positive attitude
• A team player and a results-oriented person
• Good interpersonal and negotiation skills
• Can work independently and under pressure
• Good command of English and Chinese (Cantonese & Mandarin)
• Familiar with PC software (Microsoft Excel, internet)

Interested parties please submit resume, covering letter & salary requirement by email.

(Personal data collected will be used for recruitment purpose only.)