Position Description

1. Focused on Post sale technical field support to all customers

2. Involvement in and responsibility for on-site installation, customer training, education and/or troubleshooting on QIAGEN solutions, including consumables, instrumentation and applications in all markets. Onsite repair work would involve, if required.

 3. Contribute to achieving and maintaining regulatory compliance, performing IQ/OQ, preventive maintenance, etc.

 4. Develop and maintain highest possible level of technical knowledge and networking

5. Maintain medium level knowledge of automation / instrumentation and related applications

 6. Provide second tier support for Sales and Technical Support by performing trainings, seminars for internal and external customers

7. Maintain and develop positive relationships with customers

8. Maintaining highest customer satisfaction

9. Assist in the development and maintenance of reference customers

10. Actively promote QIAGEN products including Service and Support products and assist in exceeding revenue targets

11. Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, and the relevant databases to input information that will increase effectiveness

12. Give active feedback to Sales, Marketing, Global Product Support, Global Training and your team/management

13.Manage effective available time and resources

14. Provide cross-border/district/region support when required

15. Positively represent QIAGEN in front of the customer, be a good example!

16. Ability to lift ~50lb or 25kgs

Position Requirements, Qualification, Experience

1. At least University degree in Biomedical Engineering, Biological Science or equivalent experience., preferable Automation experience and Master Degree.

2. Preferable minimum of 3 years service and support experience in a comparable position within the after sales service business.

3. Comprehensive technical knowledge and understanding of QIAGEN and/or competitor products for all market segments

4. Very good communication skills

5. Written and verbal English and Cantonese communication skills

6. Ability to follow business processes and give feedback

7. Ability to work both independently and in a structured working environment

8. Previous experience in Biotech or Clinical lab environment is a plus

9. Proven work experience in developing customer relationships

10. Good interpersonal skills

11. Ability to work both independently and in a structured working environment

12. Extensive travel required