Customer Service Officer - 5 days work week
Make The Right Call
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2017-10-28
- Career Level：Middle
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Contract, Full Time, Permanent
- Job Function：Call Centre
Job Description
RESPONSIBILITIES:
- Handle customer enquiries in a professional manner via email & live chats
- Handle and ensure customer complaints are solved effectively
- Willing to perform shift duties during 00.00 - 09:00 including Sat, Sun & Public Holidays
JOB SPECIFICATION:
- At least 1 year experience in Customer Service role
- Customer-oriented with good communication skills is essential
- Mature and independent
- Good proficiency in written and spoken Cantonese & English, Putonghua
- Good PC knowledge and typing skills
- Immediately available is highly preferred
We offer:
- Attractive basic salary with performance bonus
- Comprehensive training with pay
- Marriage leave
- Maternity leave
- Paternity leave
- Career development opportunities
- Medical coverage
- Quarterly Fun Day Programs
- Annual Staff Recognition Program
- Flexible working hours
Make The Right Call is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.
Company Info
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call centre is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
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