The role of the Supervisor is to supervise the sales team in ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES:

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
• Enhance the Burberry Experience and ensure customers are taken through the appropriate touch points of the Burberry Experience during their customer journey.
• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
• Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
• Resolve difficult customer issues and escalate to management when necessary.
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.

PERSONAL PROFILE:

• Solid leadership and people management skills.
• Excellent communication skills at all levels.
• Proven ability to increase sales and profitability.
• Strong clientele background.
• Sound commercial and brand awareness.
• Experience as a Supervisor or equivalent level role in a high volume and luxury environment.
• Technical proficiency with SAP, MS applications, Apple products and POS systems.
• Good command of spoken English and Mandarin.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.