This position reports to the Deputy Managing Director.

Duties and Responsibilities will include but not be limited to:

• Work closely with Deputy MD and Business Development Team to further develop the account management function in Asia, continuing the tradition of world-class, customized service
• Provide existing as well as prospective clients with adequate information about Blue Umbrella’s services, including but not limited to service levels, pricing, technology, customizations, product differentiation, and any necessary training on technologies as required
• Schedule and host regular engagement meetings with clients on the health and status of their programs
• Maintain client relationship throughout the contract lifecycle
• Identify opportunities to grow business with existing clients through upsells and cross-sells
• Liaise with Operations to ensure that client research requirements are met and clearly communicated
• Follow up with prospective and existing clients and answer client queries regarding specific requirements, requests and modification
• Work with IT to help customize and calibrate Blue Umbrella’s technologies to meet client needs
• Ensure clients are aware of new technology releases and how they can engage them in their workflows
• Prepare tailor-made proposals for prospective and existing clients requiring new services
• Provide assistance to new clients throughout the onboarding process
• Work with Marketing to engage and promote Blue Umbrella’s services and technologies
• Work with Business Development Team to make sure mutual objectives are met in support of client satisfaction

Qualifications:

The ideal applicant will

• Be a post-secondary degree holder
• Proven track record of successfully managing client relationships. Ideally possess 2-3 years’ experience within Account Manager or Client Servicing role.
• Be a self-starter and quick learner with demonstrated initiative, diligence, and attention to detail
• Possess excellent presentation and social skills
• Be fluent in written and spoken English and Chinese
• Experience with CRM tools is advantageous
• Have a good grasp of Microsoft Office, especially Excel and PowerPoint
• Social media and online advertising experience is advantageous: LinkedIn, Google AdWords, and Google Analytics
• Be a holder of HKID with permission to work in Hong Kong