Responsibilities:

• Adhere to CS Booking Coordinator’s etiquette on phone manner, customer enquiries, handling complaints, problem solving and communication with both internal and external customers.
• Ensure all bookings be completed in FIS as per the company booking guidelines and policies, included but not limited to timely and correct rate retrieval, timely D&D advice to customers, timely vessel balancing, pre-assign MTD number, VPC cut-off compliance/restriction, ACI/AMS manifest booking requirements, COD/COV, rework, e-booking, SOC, special cargoes, return shipment, load permission for consol cargoes, etc.
• Adhere to CS Key Performance Indicators.
• Ensure timely resolution on RA issues.
• Adhere to the stipulated CS code of conduct.
• Adhere to effective team spirit and resolve miscommunication efficiently.
• Support the Customer Service Booking Senior Coordinator on identifying and resolving problems.

Requirements:

• At least 3-5 years relevant experience in logistics /  freight forwarding / shipping liners
• Higher Diploma in Logistics or other related disciplines is appreciated
• Good command of spoken and written English and Mandarin
• Familiar with PC knowledge (Word, Excel, Outlook & Chinese Word Processing

Interested parties please send your curriculum vitae with current and expected salary by e-mail, information collected will be used for recruitment purpose only.