Job Description\duties:

Part of a small team of agents

Receive and manage incoming query calls from customers

Receive and manage incoming registration calls from customers/retailers

Work closely with retail management and sales

Analyse and report day to day CS data

Make outbound calls to customers

Ad hoc CS related admin tasks

Personal Requirements:

Permit to work in Hong Kong Minimum form six High School Graduate. Inbound and outbound CS management experience necessary. Telecoms or technology preferable.

Computer literacy & good communication skills essential.

Fluent English, with Tagalog Filipino, Bahasa Indonesia, Cantonese or Thai literacy a benefit.

The applicant should have a high level of confidence when dealing with customers and be able to both lead and work as part of a team.

Interested parties please send full resume (with availability, current/last & expected package) to us. Information collected will be used for recruitment purposes only. For more information about IDT Asia and IDT Corporation, visit our websites at http://www.idtasia.net/ and http://www.idt.net/