Customer Order Management – Hong Kong

Report to: Customer Service Manager, Area South China

Job Description:

• Immediate key in and/or update DOCSYS once received SI (shipping instruction) and/or revision from customer, ensure 100% input accuracy in DOCSYS and provide the B/L draft & preliminary invoice to customer for cross checking
• Patiently / politely answer phone enquiries & solve customer’s documentation problem via email / phone in a prompt / enthusiastic manner
• Check with customers for SI submission / B/L draft & preliminary invoice confirmation before SI cut and/or DOCSYS data unload
• Unload DOCSYS data (Hong Kong Loading Port only) to destination and/or transshipment port office(s) for AMS / ACE / ENS involved Services, back up ASC offices for data unload if necessary
• Proceed EMAN and Export Statement submission to Hong Kong Customs (C&E) & Government departments for all Export & Transshipment cargoes in Hong Kong port
• Ensure smooth & quality counter service for B/L issuance & payment, coordinate with team members on back up issue when counter colleague on leave
• Minimize the Correction Note issuance & improve the input quality of team members
• Handle email / correspondence from overseas offices / internal departments / ASC offices / agents within same working day
• Encourage E-Platform usage (INTTRA, GTNEXUS….etc.), provide the B/L draft & preliminary invoice to customer within 48 hours upon receipt of SI
• Handle daily documentation issue and system update of cargo rollover, change of destination, elsewhere / cross payment, 3rd place B/L issuance, switch B/L & correction note issuance
• Ensure correct surcharge has been applied and/or exempted according to COMPASS input, waiver from Management and internal exemption list
• Always ensure to protect company interest
• Record phone in customer details and relay to Customer Service / Sales teams to follow up

Qualifications:

• Preferably tertiary education with 5 passes in HKCEE
• Fluent Oral English, Mandarin & Cantonese
• Fluent Writing of English & Chinese
• Excellent knowledge on words / excel application
• Minimum 2 years’ shipping / forwarding experience
• Ability to communicate and to add value to customers as well as to maintain friendly relational with them
• Good telephone manner according to company requirement
• Learn continuously from others to improve self-knowledge to provide better and more efficient information to customers

We offer a competitive remuneration package to the right candidate.

Personal data collected will be used for recruitment related purpose only.

Please apply with full resume in PDF format with expected salary by clicking "Apply Now".