• Stable USA manufacturer
• Newly added position
• Customer service and order fulfilment focus

Head-quartered in USA, our client is a long-established films coating manufacturer with over 60 years of history. They provide customized films for manufacturers in diverse industries, including automotive, electronics and telecom. They are now looking for a dynamic talent to cover its regional customer service function in Hong Kong.

Reporting to the Supervisor, you will manage an end-to-end order management process from PO issue to shipment for Asia market. You will coordinate all customer related activities such as order processing, sample requests, product enquiries, delivery status and complaints. You will be a focal point between external customers and 3PLs, and internal sales, logistics and overseas manufacturing teams for inventory and lead-time management. You will also ensure complete documentation of orders, enquiries, quotations and shipping documents into the in-house system.

Successful candidate will possess the following competencies and attributes:

• University degree in Business Administration, Logistics or any other related disciplines
• At least 4 years hands-on experience in sales administration and customer service, preferably from technical manufacturing industry e.g. chemical or industrial
• Experience in working with overseas factories and direct customers
• Exceptional administrative skills, organized and detail-oriented
• Independent, dynamic and with strong communication and interpersonal skills
• Fluency in English and Mandarin is essential

Interested parties, please submit your application via JobsDB, quoting job reference number “A71013”.

Information collected will be used for recruitment purposes only. Your interest will be treated in strict confidence and only suitable candidates will be notified.