Responsibilities

• Handle inbound hotline services and answer customer enquires
• Handle data entry and order processing
• Maintain and update information of customer service system
• Provide general administrative support to the team
• Prepare report and monthly analysis for management review
• Liaise with internal parties to ensure daily operation run smooth
• Ad hoc project as assigned

Requirements

• Holder of Diploma or above
• 1 year or above relevant experience in customer services field is preferred
• Withworking experiences in call centre, hotline environment or logistic field would be advantage
• Good communication and interpersonal skills with people of all levels
• Pleasant personality & patient attitude, good telephone manner;
• Hard worker, quick learner, customer services oriented and detailed mind;
• Mature and self-motivated with strong sense of responsibility
• Able to work independently and work under pressure;
• Good command of spoken and written Cantonese & English;
• Excellent PC skills including Microsoft Word, Excel, PowerPoint and Outlook
• Experience in EBS system (such as SAP/Oracle) and CRM system is a plus
• More experience will be considered as Assistant Customer Service Officer

We offer rewarding career with attractive remuneration package including 5-day work week, medical benefit, generous annual leave, staff discounts and competitive salary to the right candidates.

Interested parties please send full resume with your current & expected salary and availability by clicking "APPLY NOW" to submit your application.

Pacific Coffee Company Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purpose.Please visit our website www.pacificcoffee.com for more details.