Position Summary

The GHRSC Associate is responsible for supporting the daily operational aspects of the programs, policies, and processes of FTI’s key HR transactions in Asia and Australia including new hires, terminations, employment status/job data changes, benefits processes, and the data integrity of the PeopleSoft 9.1 system.

Key Responsibilities

• Supports recruiting function in hiring process from initial job requisition and approvals through to employment contract preparation, administration of background checks, visa applications and onboarding logistics
• Responsible for assisting candidates through the automated onboarding system and troubleshooting any issues that may arise (Australia only)
• Supports employee lifecycle transactional processing from hire through to exits and exit interviews for Asia and Australia employees
• Monitors case management tools and workflow process for inquiries and transactional requests created by employees, HR Business Partners and managers
• Creates documentation and letters (if required) for job data changes or employee relations issues, maintains Human Resource Information System records and compiles reports from database. Maintains HR records in document management system
• Provides analytical support for compliance auditing efforts
• Maintains compliance with company policies, as well as country specific regulations concerning employment
• Responsible for documenting process changes, as well as creating and maintaining Standard Operating Procedures for global processes
• Contributes to and maintains HR information knowledge base, to include FAQs, quick reference guides, knowledge articles and operations manuals 

Key Requirements

• Minimum of a Bachelor’s degree (B.A./B.S.)
• Fluent in English, Cantonese and Mandarin (reading and writing)
• At least 1 year of experience providing process or transactional support in a service center environment or customer focused support role
• Experience across multiple HR functions including HR data updates, payroll, benefits, compensation, and recruiting is a plus
• Demonstrated team player skills
• Experience with PeopleSoft HRMS, version 9.1 or higher preferred.  Ability to process PeopleSoft HR events, run reports and interpret/analyze data outputs
• Experience troubleshooting across multiple platforms/systems – demonstrated technical ability
• Continuous improvement mindset and a passion for measuring results through data and metrics a must
• Ability to multitask in a highly dynamic environment and manage own work to meet deadlines
• Some HR shared services or customer service experience a plus
• Demonstrated experience with Microsoft Word, Excel, and Visio applications