Job Responsibilities:

• Reports to the Associate Human Resources and Administration Director
• Responsible for identifying training needs, designing programs, conducting and delivering in-house training & field coaching particularly customer service, selling techniques, frontline supervisory training…etc
• To plan the Career Development ladders for both frontline and office staffs, and conduct or organize relevant trainings.
• Responsible for the manning of Mystery Shopper Program & Service Culture Program
• Formulate & manage training plan and budget
• Handle Customer Complaints in a timely and professional manner
• Perform ad-hoc projects as assigned

Requirements:

• Degree Holder in Training & Development, HRM or related discipline
• Minimum 7 years solid training experience in retail brands with 3 years at supervisory level
• Good interpersonal & communication skills in dealing with different levels of people including customers
• Strong drive in implementing training to support business
• Pro-active, fast-paced, work independently & good time management
• Good command of both written & spoken English and Chinese
• Proficiency in Microsoft Excel, PowerPoint and Chinese Word Processing

We offer 5-day-work week with competitive remuneration and benefit packages to the right candidate. Interested parties please send your application letter, resume, expected salary and availability to Human Resources Department, 25/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong or by clicking APPLY NOW or by email to ewjrecruitment01 @emperorgroup.com or by fax 2919 2955.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Emperor Group. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. We retain the unsuccessful applications for a maximum period of 24 months.