We have the following vacancy at our head office in Sheung Wan, Hong Kong:-

Job Responsibilities:

Fundraising

• Work along side with team and support groups to deliver yearly fundraising initiative in the Asia market
• Provide administrative support to the Fundraising Team as required
• Any other ad hoc or duties as assigned by the Development Manager

Donation Administration and Donor Care

• Undertake data entry and data enhancement tasks to improve the accuracy of the CRM system
• Receive and receipt offline (one-off) donations from different payment channels (cash/cheque/bank transfer/credit card)
• Maintain recurring gift records and payment details from different payment channels (PayPal/credit card/autopay) and one-off donations from different payment channels (JustGiving, Charitable Choice)
• Commit online donation batches in the CRM system
• Create CSV files for recurring gift payments for uploading into the CRM system
• Establish, maintain and improve donation administration procedures
• Maintain donation filing system
• Processing return mail from marketing campaigns
• Handle donor inquiries/correspondence and follow up
• Ensure VIP donors are highlighted to the Development Manager
• Ensure the customer service charter is being delivered for donors in the Asia market

Reception Operation and Office Administrative Support

• Answer telephone calls and greet visitors in a professional manner
• Handle incoming and outgoing mails, courier and faxes
• Provide office administrative support, including office supplies purchases and invoice verification
• Manage service contract and insurance
• Handle general office related enquiries
• Organize travel arrangements, flights and hotel accommodation
• Assist in office renovation or relocation
• Keep an update and accurate record on vendor contact and equipment inventory
• Occasional outdoor work is required such as cheques bank-in, mailing, document collection and delivery, etc.
• Any other ad hoc or duties as assigned by the HR Manager

Requirements:

• Degree or above with at least 2 years relevant working experience, preferred in service industry (experience in NGO sector is an advantage)
• Excellent telephone manner, mature, pleasant personality
• Strong organization and communication skills, self-motivated and detailed-oriented
• Good working and learning attitude, be a good team player and have the ability to work independently and under pressure
• Hands on experience with databases, particularly CRM an advantage
• Fluent in Cantonese, Mandarin and English (both verbal and written)
• Proficiency in MS Office
• Immediate availability preferable

Interested parties please forward your cover letter, full resume with your availability to join, present and expected salary to us (in Word format). Please quote the above position being applied for in the email subject.

Only shortlisted candidates will be notified. Applicants who have not received a reply after six weeks from the date of the advertisement should consider their applications unsuccessful.

Personal data collected will be used for recruitment-related purposes only.