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Customer Service Adviser

Carezza Limited

  • Company Industries:Others

Job Information

  • Post Date:2017-11-29
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Clerical / Admin Staff  Customer Service - Supervisor/Officer  Others  

Job Description

Our Customer Service Advisers interact with customers on behalf of the company, processing inquiries and dealing with after sales customer service.

  •        Manage the quality of after sales customer service (B2B) by understanding the needs of different customers (retailers)
  •        Provide timely feedback to all customer requests through our Customer Support Portal (Freshdesk Customer Support Desk)
  •        Strive for positive completion for all customer interactions
  •        Arranging and ordering of spare parts and swatches
  •        Customer support and advice on care and maintenance best practise for our product portfolio.
  •        Follow up, confirmations and task completion of any shipments and after-sales deliveries to customers
  •        Communication between the Hong Kong head office and our after-sales logistics team in Vietnam
  •        Other admin duties including processing new client accounts, maintaining customer accounts, implementing changes to existing accounts and filing documents and other paperwork.

REQUIREMENTS

  • Degree preferred
  • 2 – 4 years working experience
  • Microsoft Office, Excel, Power Point
  • Detail minded and an independent thinker
  • Happy to work within a team
  • Excellent written and spoken English is essential as dealing with international customers.
  • Confident and professional manner with the ability to problem solve
  • Product knowledge - full training will be provided
  • Occasional travel
  • Report directly to Managing Director

 BENEFITS

  • 15 days paid annual leave
  • 5 day work week
  • 13th month paid
  • Full training will be provided regarding company software, industry and sector.

We expect a high level of output and in return you will enjoy attractive working conditions, in our relaxed family-owned and run business.

Please send CV and expected salary by December 10th.

 

Company Info

Carezza is a producer of mid-priced, design led upholstery. We work with major retail groups on six continents and our products sell in over sixty countries. Traditionally a leather supplier that uses only the finest Italian leathers, we moved successfully into launching fabrics on our designs at the IFFS in March 2013. Since then we have become one of the world leaders in using high quality cotton velvets for our upholstery.

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