Contract Customer Services Officer ($14,290, 5-Day Work, 9 months, Work in Gov Offices)
AA Choice Personnel Consultancy Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2017-11-15
- Career Level:Middle
- Location:Not Specified
- Salary:HK$11,000 - 14,000 /month
- Employment Type:Contract
- Job Function:Clerical / Admin Staff Civil Services
Job Description
Requirements:
- Five Passes or above in the Hong Kong Certificate of Education Examination (HKCEE) with Grade E or above in English Language (Syllabus B) and Chinese Language;
- Fluency in English, Cantonese and Putonghua;
- Familiar with office software (e.g. Microsoft Office)
- Familiar with Chinese word-processing (using Chang-Jei/Simplified Chang-Jei) and English word-processing;
- Candidates for Customer Services Officer should possess at least two (2) years’ full time relevant working experience on call centre related services;
- Preferably with experience in handling complaints, enquiries and administration.
Duties:
- Focus on admin. and doc. works approx. 70% and 30% on hotline works
- Assist in operating a CSC and handle calls, fax / email messages, etc. received by the centre;
- Answer complaints/ enquiries or re-direct the complaints / enquiries to other parties as instructed by the department;
- Input the call information into the database and perform quality control / check as required;
- Assist in keeping records and preparing statistics on complaints and enquiries;
- Assist in conducting outbound survey on customer satisfaction of complaint follow-up service; and
- To perform other duties as assigned by the CSO (I) and Chief Environmental Protection Inspector of CSC.
Company Info
Contract period: 8-9 months
Service hour: Mon-Fri 0730-1618 / 0815-1703 / 0945-1833
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