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Contract Customer Services Officer ($14,290, 5-Day Work, 9 months, Work in Gov Offices)

AA Choice Personnel Consultancy Limited

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2017-11-15
  • Career Level:Middle
  • Location:Not Specified
  • Salary:HK$11,000 - 14,000 /month
  • Employment Type:Contract
  • Job Function:Clerical / Admin Staff  Civil Services  

Job Description

Requirements:

- Five Passes or above in the Hong Kong Certificate of Education Examination (HKCEE) with Grade E or above in English Language (Syllabus B) and Chinese Language;

- Fluency in English, Cantonese and Putonghua;

- Familiar with office software (e.g. Microsoft Office)

- Familiar with Chinese word-processing (using Chang-Jei/Simplified Chang-Jei) and English word-processing;

- Candidates for Customer Services Officer should possess at least two (2) years’ full time relevant working experience on call centre related services;

- Preferably with experience in handling complaints, enquiries and administration.

 

Duties:

- Focus on admin. and doc. works approx. 70% and 30% on hotline works 

- Assist in operating a CSC and handle calls, fax / email messages, etc. received by the centre;

- Answer complaints/ enquiries or re-direct the complaints / enquiries to other parties as instructed by the department;

- Input the call information into the database and perform quality control / check as required;

- Assist in keeping records and preparing statistics on complaints and enquiries;

- Assist in conducting outbound survey on customer satisfaction of complaint follow-up service; and

- To perform other duties as assigned by the CSO (I) and Chief Environmental Protection Inspector of CSC.

 

Company Info

Our client, Government department looking for candidates to join their team. 

Contract period: 8-9 months
Service hour: Mon-Fri 0730-1618 / 0815-1703 / 0945-1833
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